shipping policy​

• Our website’s items are typically ready for shipment within 3 business days, unless otherwise specified.

• We process and dispatch orders from Monday to Friday, excluding Public Holidays and Weekend.

• Orders made after 3:00 pm (UTC +8:00) Friday,  will be processed on the following business day (Monday to Friday) before being shipped.

• In case of high order volumes (festive season, sale periods, and other major holidays in Singapore), processing times may be slightly extended 1 or 2 days.

• We appreciate your patience and understanding. In most cases will be not extended more than 1 day. 

• Please do chat/WhatsApp our Customer Service Manager at +65 – 83011750  or email us at info@moleehomefragrance.com

• We offer the following shipping methods:

• Standard Shipping: Estimated delivery time is [3 to 5] business days.

• Express Shipping : For faster delivery, choose our express shipping option with an estimated delivery time of [1 to 2] business days.

• Upon the dispatch of your item, you will be notified by us, and the notification will include your tracking details.

• If you need your order expedited, please contact us prior to placing your order so we can discuss alternative shipping options.Please do chat/WhatsApp our Customer Service Manager at +65 – 83011750  or email us at info@moleehomefragrance.com

• Please ensure that someone is available to receive the package at the provided shipping address. Upon dispatch of your item, you will receive a notification from us, along with your tracking details. 

• Delivery partner will notify the recipient via SMS that a delivery was attempted.The order will then be scheduled for redelivery.

• In the event of multiple failed delivery attempts, the package may be returned to our warehouse. Additional shipping charges may apply for re-delivery.

• If the product you’ve chosen or purchased is presently out of stock, we will promptly send you an email notification or our or our Customer Service Manager will inform you via WhatsApp or sms. 

• You can opt to receive a refund or wait for the item to be back in stock

• Kindly contact or message our Customer Service Manager via chat or WhatsApp or email us to inquire about the availability of the out-of-stock product and check for the next availability.

• Please do chat/WhatsApp our Customer Service Manager at +65 – 83011750  or email us at info@moleehomefragrance.com

• Should your item(s) arrive in a damaged condition, please reach out to us immediately. We will request you to provide photographs of both the package and the damaged items. 

• These photos are essential for us to initiate a claim with the respective shipping partner It is crucial not to discard the damaged packaging or items until we have confirmed whether the shipping carrier will need to retrieve them.

• we will replace items damaged during shipping at no additional cost. In the event that the damaged item is no longer available, you will be given the choice of selecting a comparable item or receiving a refund for the affected item(s).

If you happen to experience the loss of items, please get in touch with us, and we will make every effort to assist you. 

Key points to consider include:

• Confirm whether your parcel has been left at your door or gate, as some delivery partners may place the parcel in the shoe rack or nearby the gate.

• Ensure that the address you provided is accurate. Please double-check all details, including unit number, block number, postal code, and street address. It is crucial to verify your address details to avoid any issues. In the event of an incorrect address, the responsibility lies with the buyer.

• If you have provided an incorrect address during checkout, contact us immediately to make necessary changes. We can update the address without any additional charges as long as the order has not yet been shipped.

Please ensure that you have provided us with the correct shipping address.

• Ensure that the address you provided is accurate. Please double-check all details, including unit number, block number, postal code, and street address. 

• It is crucial to verify your address details to avoid any issues. In the event of an incorrect address, the responsibility lies with the buyer.

• If you have provided an incorrect address during checkout, contact us immediately to make necessary changes. We can update the address without any additional charges as long as the order has not yet been shipped.

• Please do chat/WhatsApp our Customer Service Manager at +65 – 83011750  or email us at info@moleehomefragrance.com

• Molee Pte Ltd reserves the right to update and modify the shipping policy at any time.

• Any changes will be reflected on this page. If you have any further questions or concerns regarding our return policy, kindly please do chat / WhatsApp our Customer Service Manager at +65 – 83011750  or email us at info@moleehomefragrance.com.

• Thank you for choosing Molee Home Fragrance.