return policy
Items eligible for return must be unused, in the same condition as received, and in the original packaging.
- Returns are accepted within [3] days from the date of delivery.
- If have received a damaged or incorrect item, kindly please do chat / WhatsApp our Customer Service Manager at +65 – 83011750 or email us at info@moleehomefragrance.com
- Please include your order number and a photograph of the received item in order for us to justify if its eligible for returns.
- Items eligible for return must be unused, in the same condition as received, and in the original packaging.
- If you encounter malfunctions with items such as the Candle Warmer or any electrical related devices kindly record a video. This video will be instrumental for our Customer Service Manager to guide you through the steps on how to use the item or troubleshoot the issue, as needed.
- Any item not in its original condition, damaged or missing parts for reasons not due to our error will not be accepted for return
- To initiate a return, please contact us at kindly please do chat / WhatsApp our Customer Service Manager at +65 – 83011750 or email us at info@moleehomefragrance.com
- We currently do not offer direct exchanges.Nevertheless please do chat / WhatsApp our Customer Service Manager at +65 – 83011750 or email us at info@moleehomefragrance.com. to better comprehend your reason for exchange, we will make every effort to advise accordingly.
- Molee Pte Ltd reserves the right to update and modify the return policy at any time.
- Any changes will be reflected on this page. If you have any further questions or concerns regarding our return policy, kindly please do chat / WhatsApp our Customer Service Manager at +65 – 83011750 or email us at info@moleehomefragrance.com.
- Thank you for choosing Molee Home Fragrance.